At Zaneta P., we want you to love your purchase. If you're not completely satisfied, we accept returns on eligible items under the following conditions:
Eligible Returns
- Returns must be requested within 14 days of receipt.
- Items must be in their original, unworn/unused condition.
- Items must not have been resized, altered, or damaged after delivery.
Items Not Eligible for Return
- Earrings
- Personalized pieces
- Altered or resized items
- Final Sale items (no returns or exchanges)
- Final Sale: All sale items are final and cannot be returned or exchanged.
Custom & One-of-a-Kind Items
- One-of-a-kind or bespoke items that are not personalized may be returned without a restocking fee, provided they are in their original, unaltered condition.
Order Cancellations
- Bespoke orders may be canceled at no charge within 72 hours of placing the order.
- After 72 hours, a 10% restocking fee will be applied if you choose to cancel.
How to Start a Return
- Contact us first to confirm your item is eligible for return.
- Once approved, mail your return using the original packaging to:
Zaneta P.
1282 Smallwood Drive W.
Suite 303
Waldorf, MD 20603
- Include your contact information and order number with the package.
- Include all Zaneta P. brand packaging.
Return Shipping
- Customers are responsible for return shipping costs.
- If the return is due to a Zaneta P. error or a damaged item, we will cover return shipping.
- We recommend using delivery confirmation and insurance. Zaneta P. is not responsible for damage or loss during return transit.
Refunds
- Refunds will be issued after the item is received and inspected.
- Items must be returned in original, unworn/unused condition.
- We reserve the right to refuse returns that do not meet our policy guidelines.
- Returns after 14 days from delivery cannot be accepted.
Repairs
- Zaneta P. is not responsible for damage caused by outside jewelers or repair services.
- Repair requests may be considered, please contact us to discuss your situation.
For any questions or to initiate a return, please contact us. We’re here to help!